We are committed to protecting your privacy and this policy outlines what information we collect from you and how we use it. We do not sell your information to any third parties and do not intend to do so in the future. We use the information collected about you for our marketing purposes and to enhance your experience when visiting the site. We are registered with the Data Protection Act.
sets out the type of personal data that we collect
explains how and why we collect and use your personal data
explains when and why we share personal data within Level 1 Group; and
explains the rights and choices you have when it comes to your personal data
We offer a wide range of products and services, so we want you to be clear about what the Policy covers. This policy applies to you if you use our services (referred to in this Policy as “our Services”).
We may use your email address to notify you of other products which might be of interest to you. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you’⓪ll find valuable. If you would rather not receive this information, you may opt out by un-subscribing to the mailing at any time. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
WHAT INFORMATION DO WE COLLECT?
This sections tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.
When you register for our Services you may provide us with:
Your personal details including your postal and billing address, email addresses, phone numbers and data of birth and title.
Information you volunteer: There are areas within the site where you are invited to enter your name, email address and other personal information. These are:
When you register your CV
When you enter a contest or other promotional feature so we can administer the contest, and notify winners.
When you request a consultation / or for us to contact you.
When you submit your email address for the e-newsletter
When you register to attend the free career events
REGISTERING YOUR CV
You are responsible for the content displayed on your CV. When you send us your CV for registration and any other information about you, we will take this as confirmation from you that it is accurate and not misleading.
Your CV will not be passed to any third parties and will only by viewed by our Consultants.
If you do not wish us to use your personal information for direct marketing purposes, let us know and we will stop.
Please note we do not presently use third parties to store or process information supplied by you to us. We will let you know if this changes and we will take guarantees from any such third parties as to the security of your personal information.
HOW DO WE PROTECT YOUR INFORMATION?
When you submit your details we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us via a secure email. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
SHARING PERSONAL DATA WITH OTHER ORGANISATIONS
This section explains how and why we share personal data with other organisations.
We may share personal data with other organisations in the following circumstances:
if the law or public authority says we must share the personal data
if we need to share personal data in order to establish, exercise or defend our legal rights (this
includes providing personal data to other for the purposes of preventing fraud and reducing credit risk)
WHAT ABOUT COOKIES?
Cookies are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
COMPLAINTS AND CUSTOMER SERVICE POLICY
If you have a complaint about any aspect of your purchase you should first send details of your complaint by email to:
The complaint will be investigated and overseen by the Client Services Manager who will review the complaint and determine the action to be taken.
You will be contacted with a response from the Client Services Team within 7 days.
If the response to the complaint is not satisfactory you should then write to the Managing Director.
L1Security operates under UK law.
Quality is an integral part of L1 Security Business Principles and Procedures. These principles guide our actions to enable us to deliver services that satisfy the requirements of our clients in every way we can. At L1 Security, our commitment is to never compromise on the quality of our service and to adhere to the Quality Management System at all times. Quality is the foundation of our company and is fully embedded in our purpose, mission and values. This is achieved by operating a comprehensive, co-ordinated management system which assures the services offered by our organisation. This system meets the requirements of BS.EN.ISO 9001:2015. It is implemented across the whole organisation and managed and controlled by the Managing Director.
The Director of the Company recognises their responsibilities for managing quality within the Company’s activities. Management are committed to ensuring that the system is effective in achieving and satisfying clients both now and in the future as well as meeting the requirements of all interested parties.
Management will strive to continually improve upon services and our management system by reviewing processes regularly, managing and monitoring risks and adapting service offerings to the needs of the consumer. It is L1 security intent to continually improve the effectiveness and implementation of the Quality Management System and satisfy all applicable requirements.